You should expect the care provided in assisted living will meet your needs or those of your loved ones and be provided in a timely manner.

When touring an assisted living facility, you should find out about assessments, planning for your care, and the processes for care change, handling emergencies and discharges from the assisted living community. Ask how the initial assessment of your level of care is completed. In Virginia, it is a requirement that an assessment be completed prior to your admission to an assisted living facility. Who will do the assessment and how will you be told of the outcome? If you do not agree with the assessment, what recourse do you have?

Once the assisted living facility has determined that it can meet your needs or those of a loved one.

• Ask how the plan for that care is implemented?
• How soon after you move in will the plan be in place?
• Who has input in the plan?
• How often is the plan reviewed and modified?

When you decide to move to an assisted living community and your care needs change, ask in advance what happens when you need more care.

• Can you stay in your apartment or do you need to move to somewhere else in the building or somewhere else on campus?
• How does the assisted living facility handle emergencies?
• Under what circumstances can the resident refuse service?

Most importantly, you need to know before you decide what process the community has in place for discharves.

• Is this process in writing?
• You will want to know if the community will inform you prior to issuing a discharge and if so, how far in advance? All of these questions will provide a complete picture of the type of care you can reasonably expect in assisted living.

As you tour different communities, understanding differences in staffing is an important factor. After all, it is the staff that provide the care for you or your loved one.

First, ask about the nursing staff since staffing requirements vary among communities and may be regulated by the state. You will want to know how many nursing staff are scheduled for each shift. You should reasonably expect that the higher the level of care offered the more staff are available.

Find out how many hours per day a nurse (LPN or RN) is scheduled on-site. This will give you an idea of the level of supervision provided.

It is also important to know that if your doctor calls to change a medicine or the type of care, there is someone at the community who can respond to the doctor’s orders. Ask who is responsible for administering medications and completing care assessments.

Also, you will want to know about the turnover rate for staff and the tenure of key employees. Besides the nursing staff, find out what other support staff are available and what their responsibilities are. Does the community have dedicated staff to implement activities, provide dining services, complete housekeeping and laundry chores, and do routine maintenance or do staff take on multiple responsibilities?

Note how all staff interacts with residents. Do they greet residents by name and seem to know about their level of care? Ask how staff is assigned to care for residents and who supervises what care is given. Be sure you are comfortable with the staffing before deciding on which assisted living community you choose.